Terms and conditions

1. Introductory provisions

1.1. These terms and conditions (hereinafter the "terms and conditions") of StellarEdge s.r.o. (hereinafter the "provider") govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, the rights and obligations of the parties arising from the contract for the provision of services (hereinafter the "contract") concluded between the provider and another natural person (hereinafter the "customer") through the booking system operated at www.kentici-sportovci.cz or via the Reservio platform.

1.2. These terms and conditions do not apply to contractual relationships between the provider and legal entities or persons acting in the course of their business activity.

1.3. Provisions differing from these terms and conditions may be agreed individually. Differing arrangements take precedence over these terms and conditions.

1.4. These terms and conditions form an integral part of the contract concluded between the provider and the customer. The contract can be concluded in Czech only.

1.5. The provider reserves the right to amend these terms and conditions unilaterally. Rights and obligations arising before such amendments take effect remain unaffected.

2. Bookings and user account

2.1. The customer may order services through the web interface or the booking system (e.g. Reservio), either after registering or without registering, where the system in question allows this.

2.2. When booking services the customer is obliged to provide truthful and up-to-date details. The customer is responsible for the accuracy of the details.

2.3. Where the customer registers, access to the user account is protected by login credentials. The customer is obliged to keep them confidential.

2.4. The provider is entitled to cancel a user account, in particular where it has been inactive for a long time or where the terms and conditions have been breached.

2.5. Services can be booked no later than the day before. Bookings are no longer possible on the day the service takes place.

2.6. The provider offers clients services in the field of childcare, leisure activities and birthday parties (hereinafter the "services"), in particular on the premises in Roztoky and Velké Přílepy.

2.7. A client may book a specific service using the online form on the provider's website. A booking becomes binding once confirmed by the provider by e-mail or by other means.

2.8. The provider reserves the right to refuse a booking where capacity is full or for other organisational reasons, and will inform the client of this without delay.

3. Prices and payment terms

3.1. Current prices of the services are always stated on the provider's website. Prices are final and include all costs unless expressly stated otherwise.

3.2. Payment for services is made either by bank transfer to the provider's account according to the instructions sent after the booking is confirmed, or in cash or by card on site where this option has been agreed in advance.

3.3. For some services (e.g. birthday parties, settling-in stays) a deposit may be required. The amount of the deposit and how it is to be paid will be stated when the order is confirmed.

4. Cancellations and changes to bookings

4.1. The client has the right to cancel a booking. Cancellation can be made in writing by e-mail or by telephone.

4.2. Where the client cancels a booking, the following cancellation terms apply:

• more than 72 hours before the date: no cancellation fee,
• 72 to 24 hours before the date: cancellation fee of 50% of the price of the service,
• less than 24 hours before the date: cancellation fee of 100% of the price of the service.

4.3. The provider reserves the right to cancel or move the date of a booking for organisational or operational reasons. The client will be offered an alternative date or a full refund of the amount paid.

5. Liability and complaints

5.1. The provider is responsible for the proper provision of the agreed service in accordance with its specification.

5.2. The client has the right to make a complaint if the service was not provided properly or to the agreed extent. A complaint must be made without undue delay, no later than 3 days after the service was provided.

5.3. Complaints can be submitted in writing to the e-mail address given on the website. The provider undertakes to handle a complaint within 15 working days.

6. Personal data protection

6.1. The provider processes the client's personal data in accordance with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

6.2. The client's personal data is processed for the purpose of recording and handling the booking, performing the contractual relationship, meeting accounting and tax obligations and sending information about services where the client has given consent.

6.3. The client has the right to request access to their personal data, its correction, erasure or restriction of processing, and also has the right to object to processing and to lodge a complaint with the Office for Personal Data Protection.

6.4. Details of the processing of personal data are set out in the Privacy policy, available on the provider's website.

7. Final provisions

7.1. These terms and conditions become valid and effective on the day they are published on the provider's website.

7.2. The provider reserves the right to amend or supplement these terms and conditions unilaterally. The new wording of the terms and conditions will always be published on the website. Contracts already concluded are governed by the terms effective at the time of conclusion.

7.3. Legal relations between the provider and the client are governed by Czech law. Any disputes will be resolved primarily by amicable means, otherwise by the court with jurisdiction based on the provider's registered office.

7.4. Should any provision of these terms and conditions be invalid or ineffective, the remaining provisions remain valid and effective. An invalid provision will be replaced by one whose meaning and purpose best correspond to the original wording.